FAQ

We don’t want to keep you guessing! You can view the status of your order and track it under ‘My orders’ in the ‘My Account’ section on your radical profile.

If you’re having trouble logging into your account, don’t worry! You can reset your password by clicking the ‘Forgot password?’ link when you are signing in.
If this doesn’t work, please contact us, We’d be happy to help!


Your order will normally leave our warehouse on the working day after you place your order – or earlier. Besides Standard delivery, we also offer Express delivery (1-2 working days) for an additional cost.
During high season and sale, delivery might take a little longer, so please remember to order as early as you can.

Yes, If you aren't satisfied with your order, you can return it within 30 days – and get a full refund within two weeks. We ask that items are returned clean, unworn and have all their tags on.

Don’t freak! If you are unable to find an item at this time, please check back soon as we continuously strive to re-stock.
There's always room in our #RadFam! Check out our affiliate program and one of our team members will reach out to you personally!