Terms & Conditions

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Radical through The Radical Group hereinafter referred to as “Radical”, ”us ” or ”we”, at the Radical website, mobile website, or telephone (jointly referred to as getradical.pk”).

By using getradical.pk and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company.

Radical and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery.

The inclusion of any products or services on getradical.pk at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on getradical.pk at the time you place your order.

Radical want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the getradical.pk site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

2. Price and Delivery Charges

The prices displayed at getradical.pk include the statutory Value Added Tax but does not include a delivery charge.

The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

3. Ordering/Conclusion of Contract

The ordering options are available to you via getradical.pk or telephone.

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact Radical Customer Service who will settle the refund.

4. Delivery

Radical exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order in accordance with your selected delivery option.

Radical endeavors to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 2 to 6 working days following confirmation of an order unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.

If your order does not arrive by the scheduled date, please contact Radical Customer Service at support@getradicalaf.com